Return to Help Index| Pricing and Billing | |
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| Do I have to pay sales tax? | |
| Currently, we are required to collect sales tax for almost 30 states, but because tax laws are changing rapidly we would like to receive your certificate no matter which state you live in. If you are tax exempt in one of these states, we must have your current tax forms on file. Please call 1-800-789-9255 with any questions. As per law, tax exempt applies only to orders paid for and with school or tax exempt organization funds (credit card billed to the organization address) and shipped to a said organization's address. Tax Exempt? Please upload your tax exempt certificate by clicking here. Or, send copy of your state tax exempt certificate to [email protected]. |
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| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours prior to shipment of your item(s). | |